Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the PremonIQ platform operated by PremonIQ Ltd ("PremonIQ", "we", "us"). By accessing or using the platform, you agree to be bound by these Terms.

2. Service description

PremonIQ is a multi-tenant SaaS platform for operational maturity assessment and portfolio management. The platform provides tools for maturity scoring, document analysis, KPI tracking, and portfolio-level analytics for growth investors and their portfolio companies.

3. Accounts and access

Access to PremonIQ is by invitation only. Each client organization (tenant) is provisioned by PremonIQ. Users within a tenant are managed by the tenant administrator. You are responsible for maintaining the confidentiality of your account credentials.

4. Acceptable use

You agree not to:

• Share account credentials or access tokens with unauthorized parties
• Attempt to access data belonging to other tenants
• Use the platform for any purpose other than its intended business use
• Upload malicious files or attempt to compromise platform security
• Reverse engineer, decompile, or attempt to extract the platform's source code

5. Data ownership

You retain ownership of all data you upload to or create within the PremonIQ platform, including assessment responses, uploaded documents, and KPI data. PremonIQ does not claim ownership of your content.

You grant PremonIQ a limited license to process your data solely for the purpose of providing the service, including AI-powered analysis features.

6. Confidentiality

We treat all client data as confidential. Tenant data is isolated at the database level and is never shared with other clients. We will not disclose your data to third parties except as required by law or as described in our Privacy Policy.

7. AI-generated content

PremonIQ uses artificial intelligence to analyze documents and suggest maturity scores. AI-generated insights are advisory in nature and should be reviewed by qualified professionals before being relied upon for business decisions. PremonIQ does not guarantee the accuracy or completeness of AI-generated content.

8. Service availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for service interruptions caused by factors beyond our reasonable control.

9. Limitation of liability

To the maximum extent permitted by law, PremonIQ's total liability under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim. PremonIQ is not liable for indirect, incidental, special, or consequential damages.

10. Termination

Either party may terminate the service with 30 days' written notice. Upon termination, we will provide a reasonable window to export your data. After the export period, your data will be permanently deleted in accordance with our Privacy Policy.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes

We may update these Terms from time to time. Material changes will be communicated via email or notice on the platform at least 30 days before taking effect.

13. Contact

For questions about these Terms, contact us at legal@premoniq.com.